Frequently Asked Questions

We are proud to be an in-network provider with Blue Cross Blue Shield, Aetna, UnitedHealthcare, MedCost, Cigna and Medicaid.

Thrive Therapy provides a detailed superbill at the end of every month. You can supply this bill to your insurance provider for reimbursement of services.

We partner with over 20 schools and childcare centers in the greater Charlotte area, including Providence Preparatory School, Charlotte Jewish Day School, Trinity Episcopal School, Bright Horizons (including Bright Horizons at Carillon), Carmel Presbyterian Weekday School, Charlotte Jewish Preschool, Park Road Baptist Child Development Center, Charlotte Montessori, Oakcrest Preparatory Academy, Myers Park Presbyterian Weekday School, The Children’s Circle at Myers Park Methodist, Avondale Presbyterian Children’s Center, Christ Lutheran Children’s Center, Selwyn Presbyterian Child Development Center, Tot Time Preschool, Open Door School, Ballancrest Academy, Jewish Preschool on Sardis, Dilworth Child Development Center, and St. Francis Pre-School. If your school or daycare is not listed, we’d love an introduction to your school administrator so we can explore offering services there as well.

Once we receive the referral, a member of the Thrive Therapy team will contact you to provide intake paperwork. As a courtesy, we verify your benefits and eligibility for therapy services and will reach out within 24 hours of receiving the completed paperwork. During the initial phone consultation, the evaluating therapist will review your intake forms and arrange a time and location for the evaluation—either in the comfort of your home or in your child’s school setting. The evaluation may include standardized testing, clinical observation, and caregiver input. After the evaluation, the therapist will contact you to review the results and discuss recommended next steps.

Treatment sessions typically last 45–60 minutes and use skilled, play-based approaches designed to meet your child at their current level while fostering new growth. Each session blends targeted skill development with activities that highlight and celebrate your child’s unique strengths.

No, a referral isn’t required—we gladly accept referrals from teachers, medical specialists, pediatricians, school directors, and even directly from you!